Outlook 2019 not syncing with gmail

broken image

I opened a Gmail account and have put a forwarding setting in my Telstra email account (via web-mail. I tried getting it sorted via Telstra but I was put through to some sort of service that was going to charge me for 'fixing my computer' - and given my computer hadn't changed I wasn't willing to accept that. On unlocking, web-mail worked OK but Outlook didn't and hasn't ever since. Prior to being locked my account worked fine.

broken image

It started when my account was locked (for no apparent reason). I have had the same problem for probably over a year now.